REFUND POLICY

Cancellation Policy

Distance selling regulations only apply to your order if the goods have not been custom made to your specification or if you have not examined the product in one of our showrooms. If the Distance Selling Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 7 working days beginning with the day after the date of delivery.

Due to their intimate nature, all beds or mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any of these items that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.

Should you wish to return the goods it is your responsibility to take good care of the furniture, beds or mattresses. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit. If you decide to return the products where  there is no fault in the product such cost of returning is at the customers expense.

It is your responsibility to return the items to our central delivery point in a good condition However VOGUE BEDS LIMITED recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 25% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.

Refunds

Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 days.

Your guarantee

VOGUE BEDS LIMITED go to great lengths to ensure that everything we sell is of the highest quality. VOGUE BEDS LIMITED have such confidence in the products we sell that we offer a 10-year guarantee on OUR VOGUE CONTRACT MATTRESSES everything we make and on products that we have exclusively sourced from our supplier partners.

The guarantee starts from the date of delivery and offers cover against manufacturing defects on the frame and spring construction.

This guarantee applies to Mainland UK only. Your statutory rights are unaffected.

We offer a 10 year guarantee VOGUE mattresses.